THE NATURE OF RECLAIMED WOOD: Please note we use reclaimed and recycled wood for most of the products. As each piece of wood is unique, a wide range of variations, including color, color changes, wood type, weathering, discoloration, staining, saw marks, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, and mixed grain patterns can and should be expected. If you have specific interests in color, wood type or graining, weathering etc, please make this known in advance to placing your order so we can discuss.
ORDER CHANGES :Please contact us within (2) days of placing your order if you need to make any changes. We will happily discuss any options with you and provide an accurate estimate of any changes to cost.
ORDER DELAY : Your order may delay during Monsoon. Working on wooden stuff or getting it transported is not a good idea during monsoon. They are susceptible to moisture and you may not receive it in its original form.
ORDER CANCELLATION : Though I am sure you will love my woodwork, I do understand that sometimes you may change your mind. If you decide to cancel your order before it is sent to you, you will receive a full refund. Custom items and freight shipments are not eligible for returns.
DELIVERY : I do not mass produce my crafts. They are made in my shop one at a time. All items ship within 15-20 days depending on size, type and customization. You will be given a clear time frame upon purchase and we will notify you if any changes to this date will be required.
DELIVERY CHARGES : For all purchases within India, we will deliver the order to your doorstep free of cost (Except Large items like - All tables, Chair, Storage, Bed etc.). Shipping charges will be applicable for all orders to be delivered in other countries except India. `
RETURNS : Damaged, used items will not be accepted. Returns due to dissatisfaction of item will be respected and handled promptly, but safe packaging and return shipping costs will be the responsibility of the customer. If you have disposed of original packaging, it will become the responsibility of the customer to safely repackage the item.
REFUNDS : We will refund or exchange items in their original unused condition up to 30 days from purchase. If you return an order delivered to you, original shipping charges will not be refunded. Items damaged due to poor repackaging upon a return trip may not be considered eligible for a full refund.
How to return an Item :
1) Please email : firstname.lastname@example.org call : +91 742 596 5415 to request a refund
2) Mail your returned item to: Kishore Wood Studio, 7-B, Panchwati Colony, Ratanada Area, Jodhpur - 342001 Rajasthan (India).
Telephone : +91 291 2 515 415 Cellphone : +91 742 596 5415